FAQs
All orders are generally dispatched the next business day after placing the order, and you will receive your package within 3-4 business days. Please note that issues with the delivery address and similar issues may delay delivery. International shipping also extends the delivery time.
Please note that the "She's A Witch - Hoodie" is a pre-order and will be delivered before Halloween. If you ordered additional items, they will be delivered together as soon as all items are ready to ship.
We'll inform you of the exact delivery date via email—keep an eye on your inbox!
All items in the shop are already produced and therefore limited in availability. Be quick if you want a specific item in a specific size, as all items can sell out.
We deliver to Germany, the EU and Switzerland.
Our logistics center is located in Germany, meaning all orders are shipped from Germany. This results in increased shipping costs for shipments to the EU or Switzerland. The exact shipping costs will be calculated at checkout based on the weight of the package.
We ask you to shop carefully and not randomly order items in many sizes only to return them.
These returns are very bad for the environment and generate high costs.
All purchases are of course subject to a 14-day right of withdrawal and can be returned for a fee.
You can easily request a return via this page or via our support team at redheadbegins@creator.shop . You will then receive a delivery address from our team to which you can send your
If there is a problem with your order, delivery or payment, please always contact the shop's support team directly via redheadbegins@creator.shop
You will receive a response within 48 hours, Monday through Friday. During the drop, we'll also be available outside of support hours!
Please understand that Vicky is unfortunately unable to provide support via her social channels, but our team is great and will be happy to help you
All textiles are produced by our partner Hoodie Hoo in Izmir, Turkey. Hoodie Hoo operates its own local production facility operated by the German team, enabling it to ensure fair pay, a modern and safe workplace, and high social standards. Hoodie Hoo's production is also externally audited annually, ensuring complete transparency in its supply chains. The fabrics are also sourced locally in Izmir.
If you have any further questions or need material, please contact sustainability@creator.shop – we will answer your questions and create transparency!
Check out our production in Turkey here .
To honor the memory of the most mischievous kitten I have ever had the pleasure of knowing, a portion of Kuroneko's proceeds will be donated to the LUCA Fund for FIP Research.